Order With Confidence – What You Need to Know:
How can I be sure that my jewelry piece will turn out exactly as I imagine?
At DUAI The Label, your satisfaction is our top priority. Once we receive your order, our experienced designers carefully review every detail of your template to ensure it is perfectly tailored to your jewelry. We combine modern technology with traditional craftsmanship to bring your unique design to life with the highest quality. If you have specific requests or notes, feel free to include them in your order. We are always here to answer your questions and support you every step of the way!
How long does production and delivery take?
Every piece of jewelry we create for you is a small work of art, carefully personalized with the utmost attention to detail. Due to the complex, multi-step production process, the current production time is 2–4 weeks, ensuring that every detail is exactly how you envisioned it.
We ship your order from Germany. Shipping time is added after production and varies depending on your location. Shipping within Germany and Austria is free of charge. For worldwide orders, we offer free shipping on orders over €150. If you have any questions about your order, feel free to reach out to us at any time. Your satisfaction is our top priority!
What materials are used, and are they allergy-friendly?
Your safety and well-being are incredibly important to us. We only use high-quality stainless steel that is 18K gold-plated. This material is hypoallergenic, allergy-friendly, and perfectly suited even for very sensitive skin. This way, you can wear your jewelry with peace of mind, knowing it’s not only beautiful but also gentle on your skin.
What happens if there is an error in the personalization?
We understand how important the details of your personalized jewelry piece are to you. That’s why our experienced designers work with the utmost care to create the perfect proportions between your design and the jewelry piece. If you have any specific requests, you can always add a note to your order—we’ll be happy to accommodate it!
In the rare event that a mistake occurs, we are here to support you. Our goal is for you to be 100% satisfied with your jewelry. Together, we’ll find a solution. You can trust that we’ll do everything to preserve your cherished moments forever.
Can I return or exchange my jewelry piece?
Because each piece of jewelry is custom-made and personalized specifically for you, returns or exchanges are not possible. We hope you understand that this unique piece is crafted just for you. However, if there’s an issue or a mistake, please don’t hesitate to contact us. Your trust means the world to us, and we’ll do everything we can to ensure you’re completely satisfied!
A note from our founder
Your memories, our promise.
As a social worker and mother, I understand how precious the small and big moments with our children are. These unique moments shape our lives – and that’s exactly what DUAI The Label stands for.
Every piece of jewelry we create with love and care is more than just an accessory: it becomes a symbol of your story, a keepsake that lasts forever. DUAI was founded with the mission to give moms like you the opportunity to capture these precious moments and wear them with pride. Your most valuable moment is our promise – forever preserved in a piece of jewelry.
Kaltrina,
Founder and proud mother of two